Return

The returns process is explained on the back of your packing slip. You can also follow the instructions on our returns page: https://orakiyoga.returnscenter.com/.

Your return should be processed within 10 to 14 business days.

Once your request is recorded in the system, you can no longer change the refund method.

Refunds are automatically issued in the original payment method. If you paid with a gift card, the refund will be made to it and the remaining balance will be returned to your credit card. If two different payment methods were used at checkout, we can only refund the amount initially paid with each payment method, except for credit card payments. In that case, we can refund the entire amount on the credit card.

You are responsible for paying shipping costs for returns and they are non-refundable.

You may combine the returns in a single bag. Make sure that you have the packing slips with the order and return numbers associated with each item.

The 14-day timeframe begins when your order is received.

Purchase

Due to high order volume, we cannot modify or combine orders. However, we can cancel orders if they have not yet been processed.

You can buy a gift card in a set amount here. Gift cards are sent by email. You can gift the digital version or print it and slip it into a greeting card. We do not produce or send plastic gift cards by mail.

We cannot intervene in the payment of a recorded order.

We do not reserve or set aside items. You must place an order on the website.

No. Gift cards can be used several times for refunds and can be used multiple times if the balance permits.

Ecopoints

You can claim your discounts in your Brigade account to use them. An explanatory video is on our Instagram page, in the Prog Loyauté highlight (the bubble with a crown).

We cannot combine two client accounts. We recommend using the same email address to make purchases so points are earned in the same place.

Once the order is finalized, we cannot intervene in the points exchange system. Discounts can be applied only at the time of purchase.

Yes, your Ecopoints will be refunded, unless they were exchanged for free shipping.

Made in Canada

Our clothing is made in Quebec (Canada).

To manufacture our fabric, we work with manufacturers in Canada and all over the world with the equipment necessary to meet our needs. We favour factories with certifications such as Oeko-Tex, Bluesign and ISO. All our fabrics are subsequently transferred to our facilities in Quebec where we then make the clothing.