Shipping
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Our delivery times can go up to 14 working days.
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We do not offer express delivery and our delays can go up to 14 working days.
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It is not possible to pause the processing or the shipping of an order.
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No, the carrier is selected by our warehouse during the processing of the order.
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Since our warehouse is not set up for order pickup, it is not possible.
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As soon as you receive the tracking number, please plan up to 48h for its activation. After this delay, do not hesitate to communicate with us at orders@oraki.ca
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If you think there is a problem with the delivery of your order, please contact us at orders@oraki.ca. In this case, we will open a claim with the carrier, which could last up to 14 working days.
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If that is the case, please contact us at orders@oraki.ca with your order number. According to the situation, the second shipping could result in a 10,00$ fee plus tax.
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The final amount of the order should be 150$ after any reduction and before the taxes. The purchase of a gift card is not calculated is this amount, since we do not ship any physical card.
Sizing
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We created a size chart to help you select your size, it is available right here: https://oraki.ca/en/pages/guide-des-tailles.
If you still have any question after, you can reach out to us on social medias, or by email at orders@oraki.ca. We will need a full lenght photo of you and your measurements. Please note that these advices are subjective to the person who helps you.
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No. We create our leggings with different fabrics, which can vary in weight and support capacity.
The support of the same fabric can vary from a different color, a different kind or even a different batch to another.
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We do not offer exchanges and we do not accept any return on final sales, without any exception. The unauthorized return of these items will be reshipped to your delivery address, which generates a 10,00$ fee plus tax.
Sales
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We dot not offer price adjusments on order placed outside of a sale.
You can consult the Consumer Protection Act for this purpose: https://www.opc.gouv.qc.ca/en/commercant/pratique-commerce/prix-rabais/solde.
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Final sales include every items that are 25% off or more, every items purchased during a physical event and every gift cards, at all time.
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No, we do not offer price adjusments on orders placed outside of a sale. In case of doubt about the size, please consult our size guide or contact us at orders@oraki.ca.
Exchanges And Returns
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We do not offer exchanges on orders, since they are processed individually for logistic reasons. If you would like to exchange an item, you have to make a return and place a new order, depending on the inventory..
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You are responsible of the shipping fees for a return and they are not refundable.
The return of an improper item generates a fee of 10,00$ for the reship of the return to your place, since we do not accept these for a refund.
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You have 14 days, starting when you receive the order, to complete the return form and to ship the return. We reserve the right to refuse a return that doesn't respect our policies or the delays.
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The procedure is available behind your purchase order. You can also follow the steps on our Return Center: href="https://orakiyoga.returnscenter.com/">Return Center.
We strongly recommend you to try on the order and to inspect it as soon as you receive it.
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Yes. We recommend you to reuse the bag for ecological reasons, but any packaging is authorized.
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Yes, it is strongly recommended. Since you are the sender for a return, you will be responsible of the shipping. In case of a problem with the return, the tracking number is your only guarantee for a refund.
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The entire delay of processing for the returns is up to 30 working days (processing and reception of the refund in your account). This delay starts the day that the return is delivered at our warehouse, according to your tracking number.
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No. Each returns of final sale items are refused for a refund, and then reshipped to your address. This generates a new shipping fee of 10,00$ plus tax, without exception.
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Since we cannot modify it, we proceed to the refund with the chosen method.
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When you select this method for a refund, after the processing of the return, you will receive a discount code for a free delivery on a future order.
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Gift cards are considered as a payment method in the system. It will automatically refund the gift card first, then it will refund the remaining balance on the credit card.
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You can join many returns in the same parcel. Please make sure to include every purchase order in the bag.
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If you think your garment has a defect or damage, we invite you to visit our dedicated page for Damages and Defects on a product. There you will find detailed information to identify if the damage is a defect and how to manage it.
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For any problem, please contact us at orders@oraki.ca with the order number and photos of the situation. Please do not complete the return form in these cases and wait for our directives.
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Defective items have to be declared within the first 30 days following the reception of the order. We strongly recommend you to inspect the items as soon as they are received.
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No. Prepaid labels are valid only for defective item(s). Additionnal fees can be deducted from the refund to make, for every unauthorized item, without notice.
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Starting November 15, all orders placed can be returned until January 15. Beginning January 3, the usual 14-day return policy will resume. Standard return conditions will continue to apply during the holiday policy period.
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If you used Ecopoints or a promotional code on the order, the return system will show the items at a reduced price. However, this will be adjusted during the processing of refund.
If this is not the case after the refund has been completed, please contact our customer service at orders@oraki.ca.
Orders
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We do not accept any modification on orders, including to join different orders together.
However, we can cancel an order entirely, if the processing hasn't started. If you wish to proceed, please contact us at orders@oraki.ca as soon as possible.
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For any cancelation, please contact us at orders@oraki.ca as soon as possible. We recommend you to name the request this way: **CANCELATION (Order number).
Please note that as soon as the processing has started, it is not possible to cancel the order anymore.
*Caution: Our opening hours are from Monday to Friday, from 9h00 AM to 5h00 PM. We are not in able to intervene outside of this timeframe, no matter how quickly you write to us.
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We cannot intervene in the payment method registered in the order.
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Since we dot not modify orders, we do not join them together. Every order is processed individually.
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We do not reserve or put aside any item. You have to placed an order on the website.
For an item that is out of stock, but still displayed on the website, you can click on "Notify me when available". You will then receive an email when there is an item in stock.
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You can buy a gift card of a preselected amount right here. Every gift cards are digital, so we do not ship any physical card.
Please note that gift cards are final sale at all time.
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The gift card is sent automatically during the following minutes after the purchase.
If you did not receive the gift card after 48 hours, please contact us at orders@oraki.ca.
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No. If the balance still allows it, you can reuse the card on a new order.
If a refund was completed on an order paid with a gift card, it will automatically be recharged and the same code will remain valid.
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Since they are considered as a payment method, you can use any amount of gift cards on the same order.
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Final sales include every items that are 25% off or more, every items purchased during a physical event (Pop UP shops, warehouse sale, etc.), the purchase of surprise bags and the purchase of a gift card, at all time.
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For any problem, please contact us at orders@oraki.ca with the order number and photos of the situation. Please do not complete the return form in these cases and wait for our directives.
Ecopoints
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They are fidelity points for every purchase at ORAKI's! You will gain a point for each spent dollar.
For more ways to gain points, please consult the tab of our Loyalty Program.
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For every purchase, the Ecopoints automatically go to the email address registered on the order. We recommend you to use the same email for every order.
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If you don't have one, you first have to open an ORAKI account on the website (for free) with the email you use for every purchase, since they automatically are accumulated on it.
Then, you will be able to consult your history on the ORAKI Brigade (the Crown tab at the bottom of every page). You will be able to exchange the points for discount codes, to apply on your next order.
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We do not join ORAKI accounts together. We recommend you to use the same email for every order.
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If you proceeded to the exchange of the points before you placed the order, we could apply the code. However, we wish to intervene as less as possible on the exchanges of points.
For more details, please contact us at orders@oraki.ca.
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Yes. Depending on the situation, you will gain back the points in their original form or monetary (especially for a return).
*Caution: after a return, we do not give back the Ecopoints that were used for a free shipping.
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We offer you 300 Ecopoints at your Birthday! However, you have to manually enter the date at least 30 days in advance, without any exception.
*Caution: if you had previously entered the date in your account, we do not recommend you to proceed a second time. In case of doubt, please communicate with us at orders@oraki.ca.
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No. Only one code can be applied per order, all promotionnal codes combined.
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Before any attempt to modify it on your own, please contact us at orders@oraki.ca.
It is not possible to modify an email without the help of customer care. The creation of a new account on your own will generate the loss of previously accumulated Ecopoints.
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The exchange of Ecopoints is final.
A discount code obtained by this exchange will remain valid until it is applied on an order. We recommend you to keep every codes you get.
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No. You can accumulate the Ecopoints on a continuous basis! The discount codes obtained by the exchange of points also doesn't expire.
Information
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For any questions about after-sales, orders or accounts, please communicate with us at orders@oraki.ca.
We are also available on social medias during working hours, for every other questions.
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The delay is up to 3 working days. During a launch, this delay could be a little longer, without notice. We answer to every email by receiving order, according to the last message you sent us.
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Our opening hours are from Monday to Friday, from 9h00AM to 5h00PM. Outside of this timeframe, customer care is not available to intervene if any requests.
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Our apparel is made right here in Quebec (Canada), yet the plastic (which we use to manufacture recycled fibers, including post-consumer PET plastic bottles, among other things) is globally sourced. The plastic is then processed into fiber (chips) at a specialized facility in the United States since no facilities with that capability exist in Canada.
Next, we send the plastic fiber as a filament to various weaving and spinning manufacturing plants. Depending on the collections’ needs, our fabrics may be created anywhere in the world, whether in Europe, Canada, Asia, the United States, or elsewhere.
Like most other Quebec brands, we cannot entirely manufacture our fabrics right here in Canada since we lack the necessary machinery to meet the specific needs of our collections. Many companies purchase processed fabrics from fabric resellers, such as Tonitex or Télio, but these fabrics are usually imported. That is how it is if you want to manufacture clothes here. Sometimes companies manage to source their materials in Quebec if the available fabrics meet their needs, but options are limited, and that is something every company has to deal with. That is why we occasionally import our fabrics to make the apparel we produce right here, in Quebec factories.
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Bisphenol A (BPA) is an industrial chemical that has been used to manufacture certain plastics for years. Exposure to BPA is widely considered a health risk. Therefore, to make our fabrics, we solely use polyethylene terephthalate (PET) bottles with the number 1 label that do not contain any BPA.