Shipping

For Canadian orders

Upon receipt of your order, we will send you an email confirming the transaction. Your order will be shipped by Canada Post or Dicom between 1 and 5 business days after it is processed in our warehouse. We are pleased to offer free shipping in Canada for all orders above C$150. For orders under C$150, we offer a flat shipping rate of $7 across Canada.

International orders

We ship all over the world and try to offer you the best shipping rates possible. Upon receipt of your order, we will send you an email confirming your transaction. Your order should arrive within 7 to 10 business days, but depending on your location, delivery could take up to 2 to 3 weeks. International orders are shipped by Canada Post or Dicom at a rate of $25.

Returns

How to return our products?

Fill out the returns form on our website

We hope you will love the products as much as we do! However, if you do not and you want to return your order, our returns process is extremely easy. Return items that have not been worn or washed or that have a manufacturing defect with all labels still attached up to 14 days after placing your order. You can return them in their original packaging using the adhesive strip inside the fold of the bag. Simply place the returns form and the product you want to return in the bag then give it to the carrier!

You are responsible for paying shipping fees for returns. Shipping fees are non-refundable.

For an exchange, we will send you the right product at no additional cost. Once we receive your return, it will take up to 14 business days to process it. As soon as your return is processed, you will receive a confirmation email informing you that we have processed a reimbursement according to your initial payment method.

Note: We do not refund shipping fees for your initial order, as applicable.

Canadian orders: It could not be easier to return your order! Simply follow these steps.

Place all unwashed, unworn items with labels still attached in the original bag or box and remove all the old shipping labels.

IMPORTANT: Include your original purchase order in the package.

Fill up the return form on our website. Leave your package with the carrier and keep your tracking number.

International orders: It could not be easier to return your order! Simply follow these steps. You must assume shipping costs for returns.

Place all unwashed, unworn items with labels still attached in the original bag or box and remove all the old shipping labels.

IMPORTANT: Include your original purchase order in the package.

Fill up the return form on our website.

Go to a shipping centre for a new label. *Get a tracking number.* Mail your product to:

ORAKI RETOURS (FUSO)

50, rue Sicard, Local 111 & 112

Ste-Thérèse, Québec

J7E 5R1

**No returns can be made in person to our office or to our warehouse.**

Please contact us with any questions at orders@oraki.ca (our offices are open from Monday to Friday from 9:00 a.m. to 5:00 p.m. EST). We will respond to you within 2 to 3 days.

Exchanges

Conditions of exchange

Items cannot have been worn or washed and all labels must be attached. Please pay special attention to creams and deodorants! For hygienic reasons, please wear underwear when trying on items. As soon as we receive your return, we will check the item and proceed with the exchange or refund according to your original payment method.

For exchange requests: Complete the return form on our website. We will check to see if the item is in stock. If it is not, unfortunately we cannot reserve it for you. We will pay the shipping costs for your new package. We can exchange only products purchased on www.oraki.ca only. To return or exchange an item purchased in store, please return to the store where you made the purchase for assistance.

Please use a carrier that will provide a tracking number to avoid your package being lost or damaged.

Sales Items

Returning a sales item

Only full-price items can be reimbursed. Sales items unfortunately cannot be reimbursed.

Preorders

You can change a preorder! Change the address, size, colour, etc., up to 14 days before the shipping date.

Manufacturing Deffect

How do I return a defective item?

Defect in/damage to a product

****IMPORTANT***

Please inform us within 7 days of receiving the item.

UUnfortunately, manufacturing defects are inevitable from time to time. We want you to know that we guarantee the quality of our products and services. If you find a defect in the sewing, fabric or manufacturing, please send a photo of this defect toorders@oraki.ca and we will answer you within 5 to 7 business days. Each defect will be handled differently, and we will be sure to provide you with the best possible service. Our quality is guaranteed.

Although manufacturing defects are possible and hard to avoid, at ORAKI, the durability of our clothing is a priority. It is made to be worn, washed in cold water and hung to dry.

Pilling

Pilling of fabric is normal to a certain degree. It is caused by fibre breakage. It happens when we sit on rough surfaces or rub against items such as resistance bands, among other things. Moreover, some washing machines seem to cause greater damage to clothing. Customers who bought the same product and work out identically could have different aging results depending on the washing machine they use. We strongly advise you not to put our items in the dryer.

Winter: Rubbing against boots, winter gear, any type of label can also damage the fibres of the fabrics.

Please do not hesitate to contact us if you have questions about the quality of our products. We will always do our best to assist you.

How to care for ORAKI clothing?

To maintain the integrity of the fabric, follow these instructions:

- Avoid repetitively rubbing the fabric in the same areas, such as on metal bars or resistance bands.

- Avoid sitting on rough surfaces.

- Machine wash cold, inside out.

- Delicate cycle with similar colours.

- Do not wash with towels or other items that could transfer lint.

- Do not wash with items containing velcro, zippers, plastic or metal pieces that could damage the fibre of the fabric.

- Hang dry; avoid the dryer!

- Do not bleach.

Made in Canada

Our clothing is made in Quebec (Canada).

To manufacture our fabric, we work with manufacturers in Canada and all over the world with the equipment necessary to meet our needs. We favour factories with certifications such as Oeko-Tex, Bluesign and ISO. All our fabrics are subsequently transferred to our facilities in Quebec where we then make the clothing.

BPA Free

BPA, or bisphenol A, is an industrial chemical used for years to make some plastics. BPA exposure is widely considered a health risk. Therefore, we use only number 1 PET (polyethylene terephthalate) bottles, which are BPA free, to make our fabric.

Promo codes

Promo codes cannot be applied to merchandise already on sale on the site.

Promo codes cannot be applied to merchandise offered with free shipping.

Promo codes do not apply to our gift cards.

As gift cards are not physical items, they cannot be used to obtain free shipping.

Newsletter promo codes apply only once per person or email address. ORAKI reserves the right not to accept promo codes when a person uses several email addresses to obtain several promo codes.

Careers

We would love to have you on our team! Stay informed. Make sure to like our Facebook and Instagram pages and sign up for our newsletter. You will automatically be the first to find out about job opportunities! We deeply believe that it is possible to have a positive impact on the world and we are looking for individuals who share our environmental values.