Damages and Defects on a product

Please contact us within the first 30 days following the delivery.

Unfortunately, manufacturing defects are inevitable from time to time. We want you to know that we garantee the quality of our products and services. If you catch a manufacturing defect in the seams, the fabrics, the confection or else, please send us photos of the defect, with the order number at the following email: orders@oraki.ca. We will follow up with you within 5 to 7 business days (a consultation with other teams may be necessary). Every situation will be treated differently and we will do our best to provide the best customer care. However, items purchased on resale or second hand are not eligible to compensations, since they are not covered by warranty.

Even though manufacturing defects are possible and hardly avoidable, at Oraki's, the durability of our garments is our priority. They are made to be worn, washed with cold water and hung to dry(see fabric care conditions below).

Sublimation is a thermal ink transfer process that imprints images onto materials, achieving color reproduction with an unparalleled level of finish. Please understand that this is an artistic technique, and as a result, outcomes may differ slightly between batches of the same product. For instance, an ORAKI product may be darker or lighter depending on the specific production batch. Such variations are difficult to control. They should not be regarded as flaws but rather as inherent characteristics of the technique.

To provide a tangible example, all our leggings and shorts are crafted using the same pattern. However, the fabric behaves differently during the cutting and dyeing processes. Some items may have a more pronounced shaping effect on some customers, but this is not a manufacturing defect. The measurements provided in the sizing chart serve only as a general guideline. Slight variations in these measurements are deemed acceptable within the industry.

Fabric pilling is somewhat inevitable, especially with materials like fleece or jersey used for our leggings and other articles of clothing. This phenomenon is due to fiber breakage. As you may know, our fabrics are incredibly soft. Unfortunately, the softer a fabric (brushed), the more prone it will be to pilling. To prevent this, it is essential to minimize abrasive contact with the fabric. Common situations that can lead to such wear and tear include sitting on rough surfaces, rubbing against objects like exercise bands, or, in winter, when our clothes come into contact with boots, winter wear or various tags.

Pilling can be prevented by using a wash bag, turning clothes inside out, washing them on a delicate cycle, or hanging them to dry. Furthermore, some washing machines can be more abrasive on fabrics than others. Even if customers purchase the same product and care for it meticulously, the wear and tear might vary depending on the washing machine they use. We highly recommend not using the dryer for your clothes. However, since pilling is a natural result of clothes aging, here’s a tip to safely remove it without damaging your items: use a razor blade to remove them (always go in the direction of the weave or knit). You can also purchase a fabric shaver, such as the one from Philips, available at any pharmacy.

Do not hesitate to contact us if you have any questions about our products’ quality, and visit our website for additional care tips. We are always here to assist you!

To preserve the fabric’s authenticity, please follow these instructions:

• Wash the garment in cold water, turning it inside out.
• Only wash the garment on a delicate cycle with similar colors or smooth fabrics.
• Do not wash the garment with towels or other items that might create lint.
• Do not wash the garment with items featuring velcros, zippers, plastic, or metal parts that could damage the fabric’s fibers.
• Hang dry the garment in the shade or indoors and avoid using your dryer.
• Do not use bleach.
• Avoid repeatedly rubbing the same part of the fabric against objects like metal bars or exercise bands.
• Avoid sitting on rough surfaces.
  *** Please note that ORAKI does not accept any returns related to shrinkage.

*The following discoloring situations happens on every type of clothing,

1. SUN : Ultraviolet radiation, or UV, is the most important factor to cause discoloration on fibers, rugs and other textiles. Heath can also cause damage to fabrics. Clothes won't be damaged simply by being worn outside, but direct exposure to sun can cause breakages to any fabrics. This could occur, for example, when it is hang dried outside or by the window on a sunny day, when the sun is at its maximum strength. Solution : It is possible to hang dry the clothes outside for a couple of hours without any problem. However, if they are exposed for too long to the direct sun, they could fade. We recommend you to verify the UV factor before very exposure.
2. WATER : It is better to cold wash the items, because with hot water or unbalanced water(PH), it could cause discoloration.
3. OVERDRYING : Machine drying at high temperature can cause fading.
4. OVERUSE : Frequently worn or overused garments, or with a lot of frictions with abrasive objects, such as belts, velcros or others, will be affected bu the friction.
5. OTHER FACTORS : When a fabric comes in contact with an alkaline substance.

• You can hang dry your clothes outside for a few hours, but we recommend you not to let them there for too long, especially under the sun, since this can cause damage to the fabric. We recommend you to follow up on the UV factor before exposure.
• Do not use a drying machine.
• Wash all dark colors together.
• Wash the garments upside down.
• Wash the garments with cold water at delicate.
• Use a soft and natural detergent.
• Read every care label on your clothes.
• Do not over fill your washing machine.

To prevent discoloration, you can add distilled white vinegar in your washing machine. To do so, pour half a cup(125ml) of white distilled vinegar in a batch before the start. This technique will help to prevent colors from fading after a few washes, for example with dark colors(black or marine), or with vivid colors like red or green.

*Be certain that you use distilled white vinegar, since it doesn't contain tannin(natural plant-based dyes that could stain the fabric).

Please note that ORAKI is NOT responsible for any damages that may result from following the suggestions mentioned above. Each washing machine is different. Furthermore, the water, soap, or products used, including vinegar, may produce different results for each garment. We cannot fully guarantee the effectiveness of the solutions and advice provided.