We hope you love our products as much as we do! However, if this is not the case and you wish to return your order, our returns procedure is as simple as ever!
Whether you are in Canada or international, you have the option of returning items within 14 days following receipt of your order. The form and shipping must be completed within this period. Items must be unworn, unwashed and with the original tags still attached. You can complete the returns form onour returns platform.
So that we can trace your return, we ask that you include the correct order paper and leave your contact details on the package. No other paper is required (you don't need to print anything).
We recommend reusing the ORAKI packaging bag, but any other type of packaging is accepted. You can reseal the original bag using the adhesive strip inside the opening. Don't forget to remove any old shipping labels. We reserve the right torefusea return that does not comply with our policy.
Please go to a shipping center ( of your choice) for transport. You will be responsible for shipping costs associated with the return. Please note that initial and return shipping costs are non-refundable. The new return label will be affixed directly to the package by the cashier.
IMPORTANT: ** It is essential to always take a tracking number. If you do not take a tracking number, ORAKI, Canada Post or any other carrier will not be able to trace the package in the event of loss. Consequently, if this package is lost, ORAKI or the carrier will not be able to provide a refund.
Send your item to:
ORAKI RETOURS (3DM)
9320, boulevard Saint-Laurent, bureau 204
Montreal (Quebec) H2N 1N7
* No returns can be made by hand to our offices or our warehouse *
**Christmas policy: all orders placed from November 15, and received by January 2, are eligible for a return until 'to January 15. Therefore, the normal 14-days procedure resumes for orders received from January 3.
***All refunds may take up to 10 working days to be received and confirmed in your payment method. Once we have issued a refund, it is not possible to cancel it.