Customer Service Representative – ORAKI INC.


Location: ORAKI INC., 9310 BOULEVARD ST-LAURENT, SUITE 1115A, MONTRÉAL, QC, H2N 1N4

Start Date: Immediate

Schedule: Full-time

Compensation: To be discussed

 

Who We Are

We are a company specializing in the design and manufacturing of eco-friendly clothing and accessories.

Our primary mission is to create our entire product range using recycled materials or natural fibers. We mainly use REPREVE®-certified fibers, made from recycled polyester, and SORONA®-certified fibers, derived from corn. Our main passion is developing new and exclusive fabrics to remain a leading player in the industry.

We are a young, fast-growing company where it’s great to work. Our office is a creative space for sharing and collaboration, where mutual respect is a top priority.


Job Description

ORAKI INC. is looking for a motivated Customer Service Representative to join its team in Montreal. The customer service representative provides impeccable service to all requests received via email only.

The customer service representative supports the organization’s efforts to ensure customer satisfaction by providing and processing information related to inquiries, concerns, and questions about products and services while maintaining a professional and courteous approach.

This is a full-time, permanent position from Monday to Friday.


Responsibilities

• Act as the main point of contact between us and our customers via email.

• Identify customer needs and respond accordingly while following established processes.

• Collaborate with various internal departments to ensure all customer needs are considered and align with brand guidelines.

• Maintain knowledge of order management procedures, customer marketing programs, as well as company policies and products.

• Provide a personalized customer experience to foster brand loyalty.

• Handle returns, refunds, and product inspections.

• Support the logistics manager.


Ideal Candidate Profile

• College diploma in business administration (an asset).

• One (1) year of customer service experience (fashion industry experience is a plus).

• Bilingual (spoken and written English required).

• Comfortable using email-based communication and working on a computer.

• Strong customer service skills, decision-making abilities, and ability to meet deadlines.

• Shows initiative, dedication, and commitment to the brand.

• Strong interpersonal skills and ability to work both independently and in a team.

• Organized and methodical.


Perks & Benefits

• Annual bonus and salary increase

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Flexible schedule

• Five paid sick days

• Reimbursement for job-related training

• Casual dress code

• Annual clothing allowance and employee discount

• Parking available


How to Apply

Submit your application via the form below or email your resume to jobs@oraki.ca with the subject APPLICATION – Customer Service Representative.

Apply now