Refund policy

How to return the products?

** Due to a high volume of orders, we no longer accept any exchanges since January 11, 2022. You will have the option of being reimbursed or receiving a credit note. If you choose to receive a credit note, we will send you a promo code in order to have the next free delivery.

Complete the return form on our website

We hope you love the products as much as we do! However, if this is not the case and you wish to return your order, our return process is as simple as it gets! You can return unworn, unwashed or defective items with all tags still attached up to 14 days after receiving your order. You can return them in the original packaging thanks to the adhesive strip that is inside the fold of the bag. All you have to do is place the original order form and the product you want to return in the bag and then drop it off with the carrier!

You are responsible for paying the shipping costs when returning. Delivery charges are non-refundable.

 

Orders from Canada:Nothing is easier than returning your order! Just follow the next steps.

Place all unwashed and unworn items to be returned with tags still attached in the original bag or box and remove all old shipping tags.

IMPORTANT: **Add your original purchase order in the package. It is important to always take a tracking number**

If you do not take a tracking number, it will not be possible for Oraki, Canada Post or another carrier to trace the package. Therefore, if this package is lost, Oraki or the carrier will not be able to make an exchange or refund.

Complete the return form on our website. Drop off the package with the carrier and keep your tracking number.

International orders:Nothing is easier than returning your order! Just follow the next steps. Return shipping is at your expense.

Place all unwashed and unworn items to be returned with tags still attached in the original bag or box and remove all old shipping tags.

IMPORTANT: Add your original purchase order to the package.

Complete the return form on our website.

Visit a shipping center to get a new tag.

*Get a tracking number.*

Send your article to:

ORAKI RETOURS (3DM)

9320 Saint-Laurent Boulevard, Suite 204

Montreal, Quebec

H2N 1N4

 

**No returns can be made by hand at our offices or at our warehouse**

For any other questions, contact us at orders@oraki.ca(our office is open Monday through Friday, 9:00 a.m. to 5:00 p.m. EST). Allow 2-3 business days for a response.

How to return our products?

Attention** Due to high order volume, as of January 11, 2022, exchanges is no longer accepted. You will be given the choice of a refund or a credit note. If you opt for a credit note, we will send you a promo code to get free shipping on your next order.

Fill out the returns form on our website

We hope you will love the products as much as we do! However, if you do not and you want to return your order, our returns process is extremely easy. Return items that have not been worn or washed or that have a manufacturing defect with all labels still attached up to 14 days after placing your order. You can return them in their original packaging using the adhesive strip inside the fold of the bag. Simply place the returns form and the product you want to return in the bag then give it to the carrier.

You are responsible for paying shipping fees for returns. Shipping fees are non-refundable.

For an exchange, we will send you the right product at no additional cost. Once we receive your return, it will take up to 14 business days to process it. As soon as your return is processed, you will receive a confirmation email informing you that we have processed a reimbursement according to your initial payment method.

Note: We do not refund shipping fees for your initial order, as applicable.

Canadian orders: It could not be easier to return your order! Simply follow these steps.

Place all unwashed, unworn items with labels still attached in the original bag or box and remove all the old shipping labels.

IMPORTANT: Include your original purchase order in the package AND it is important to always take a tracking number.

IMPORTANT: Without a tracking number, ORAKI, Canada Post or another carrier will be unable to track the package. Consequently, if the package is lost, ORAKI or the carrier will be unable to provide an exchange or refund.

Fill up the return form on our website. Leave your package with the carrier and keep your tracking number.

International orders: It could not be easier to return your order! Simply follow these steps. You must assume shipping costs for returns.

Place all unwashed, unworn items with labels still attached in the original bag or box and remove all the old shipping labels.

IMPORTANT: Include your original purchase order in the package.

Fill up the return form on our website.

Go to a shipping centre for a new label. *Get a tracking number.* Mail your product to:

 

ORAKI RETOURS (3DM)

9320 Saint-Laurent Boulevard, Suite 204

Montreal, Quebec

H2N 1N4

**No returns can be made in person to our office or to our warehouse.**

Please contact us with any questions at orders@oraki.ca (our offices are open from Monday to Friday from 9:00 a.m. to 5:00 p.m. EST). We will respond to you within 2 to 3 days.